As long as your order is still pending, no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a call though, if you want to change your order.
However, if your order has already been processed and is about to be dispatched, changing or canceling your order is no longer possible. What you can do is refuse to accept the delivery at your doorstep. Means the parcel will be returned to us, and we’ll refund any money you’ve already paid.
HOW CAN I PLACE ORDERS?
Shopping at CW Process is easy and straightforward. Available around the clock, and with plenty of options to choose from.
Easy. Fast. Safe.
Our webshop at CWPINSTRUMENT.COM lists our entire product range, including great deals, some real bargains, competitive prices and lots more.
Need help? Per email
Want to place orders per email? No problem at all. Just make sure you quote your customer number and the CW Process product codes of the items you are looking for.
If you are a business customer, please send your order to email@example.com
ARE YOU SEARCHING FOR A PRODUCT?
You are currently in our helpdesk section. If you are trying to find a product, please go back to our webshop by clicking on the CW Process Logo in the left upper corner and use the search bar there.
I NEED TECHNICAL ADVICE
Besides our entire product range, our webshop also provides detailed product descriptions, a full list of tech specs and a wide selection of compatible accessories on each individual product detail page. Also shown: product reviews submitted by customers that contain plenty of useful background information.
Moreover, each page contains a tab with free downloads of product-related user manuals, circuit diagrams, manufacturer data sheets and software updates, including for products no longer available at CW Process.
And if there are any other questions please do to hesitate to get in touch.
CAN I GET MY ORDER DELIVERED EXW?
Sorry, we don’t offer EXW delivery options in conjunction with UPS, DHL, DPD, TNT or FedEx accounts.
WHAT HAPPENS IF MY ORDER EXCEEDS THE WEIGHT LIMIT?
If your order qualifies as bulk or measurement cargo, it needs to be handled by specialist carriers. Unfortunately, this will incur extra costs. We’ll provide you with a quote and a delivery date estimate. Any questions? Please get in touch.